Optitec support

New or old, every Optitec customer has a lifeime of support.  If you cannot find the information you are looking for, please email info@optitec.com.au

Payments & Shipping

We accept VISA and MASTERCARD.  You may also elect to pay via direct bank transfer.  All payment options are available for selection at check out and no surcharges are applied to any payment method.  

Unfortunately we do not offer PayPal and do not offer Buy Now Pay Later services such as AfterPay.

Optitec offers Australia wide FREE SHIPPING on all our products. There are no hidden costs to the advertised price.

All orders are shipped from our warehouse on the same or next business day from purchase. Shipping times typically range from 2 to 5 business days following dispatch. Please contact us if you have not received your order within 6 business days.

Optitec partner with Direct Freight Express and Australia Post for all deliveries within Australia. Once your order has been dispatched, you will receive an email with carrier and tracking details. 

To track your delivery via Australia Post click here. To track your delivery via DFE click here.

Warranties & Returns

Optimover V3 comes with a 3-Year Parts Warranty commencing from date of purchase. Please retain a copy of your tax receipt to claim your warranty.  The warranty extends to the original purchaser only and is non-transferable.

Note, for purchases made prior to April 2024, Optitec offered a 3-Year warranty on the Optimover Motor and a 1-Year warranty on other Optimover parts and accessories. 

Optitec warranties are in addition to the Consumer Guarantee under Australian Consumer Law. 

The All Terrain Mover comes with a 2-year Parts Warranty commencing from the date of purchase.  Beyond the warranty period, Optitec offers a lifetime of support to address any concerns that may arise.

At Optitec, we are passionate about doing the right thing for our customers.  However, as a small family business, our returns policy may look different to large businesses. 

Optimover & Accessories

If you are considering an Optimover and expect it will be used on non-concrete surfaces or inclines, please contact us for advice on the capability of the Optimover specific to your situation.  We may suggest you undertake a Try Before you Buy to ensure it is the right product for your requirements. 

We accept returns on purchases wtihin 30 days subject to a review of the Optimover on its return and a restocking fee.  The restocking fee is usually 10% of the purchase price but can vary depending on shipping fees incurred and condition of the Optimover being returned.

All Terrain Mover

We recommend reading all FAQs prior to purchase and discussing your scenario with us directly if you need any clarification regarding the capability of the All Terrain Mover. 

We accept returns on purchases wtihin 30 days subject to a review of the All Terrain Mover on its return and a restocking fee, including two-way shipping.  The restocking fee is usually 5-10% of the purchase price but can be 15%+ depending on your location / shipping fees incurred and condition of the All Terrain Mover being returned.

 

OPTIMOVER
Set Up

Using the connector leads supplied with the Optimover, you can either:   

1. Connect Optimover to your caravan battery (provided it is wired to draw power out) via an anderson plug. 

2. Connect Optimover directly to a 12V Battery.  We recommend at least 80AH.  

3. Connect Optimover to a 12V jump starter / portable battery pack. Though there are many compatable options, the team at Optitec use and recommend the Repco 1700A AGM Sealed Battery Pack

If you need to use a connector lead longer than 2m, ensure you use at least 6 B&S cable.

All terrain
Set Up

The All Terrain Mover has an internal 16Ah Quick Release Lithium Battery.  The battery performance of the All Terrain is superior to comparable mover options available with fast charging (2 hour) and long life (1+ hours).

To maintain strong battery health over the life of the mover, the following steps are recommended;

  • Charge the battery to full capacity prior to first use (this initial charge period may take 6-8 hours)
  • Re-charge the battery after each use
  • Never leave the battery on charge for long periods or overnight
  • Periodically use and then charge the battery every 1 to 2 months

optimover Product Support

Maintenance or servicing of the machine can be carried out at home and is recommended every two years. 

Recommended Service Procedures: 

  1. Basic Visual inspection
    1. Check that all Allen bolts attaching Motor and Gearbox are secure. 
    2. Check that main support pole bolts are secure to mounting frame. 
    3. Check integrity of wheel and tyre
    4. Check operation of lifting handle and mechanism.

  2. Mechanical Inspection
    1. Remove Optimover Cover (stretch rubber sealing ring over the pole.  Remove two screws in shell cover and lift off over the pole).
    2. Remove Main Drive Gear box four 10mm Allen Bolts.
    3. Slide Gear-box away from mounting frame.
    4. Lubricate planetary gears (use Marine Grade adhesive grease such as Mobil grease XHP220). 
    5. Lubricate input drive shaft (same grease).
    6. Refit Gearbox to Frame and attach Allen Bolts.
    7. Remove Main Drive Motor and lubricate secondary gear if required.
    8. Refit Main Drive Motor and attach Allen Bolts.
    9. Check Turning Motor/Gearbox operation. 
    10. Grease Turning Gearbox pinion gear and crown gear. 
    11. Check wiring terminals and clean Anderson Plug connections. 
    12. Refit main Cover and Rubber Seal.
    13. Test all operations of the machine. 

For a lost or damaged a White Remote Control:
Please purchase a new remote control here.

For a lost or damaged Black Remote Control:
Unfortunately the Black Remote Control is no longer available. 
Our new White Remote Controls are compatible with older machines with the purchase and fitting of a new receiver.   The receiver and remote control can be purchased together here.

You can refurbish your Optimover any time with new poles, covers, handles all available on our Parts Shop Page.

If you are looking to replace any mechanical parts, we recommend reading our trouble shooting guide or contact us at info@optitec.com.au 

We’re sorry to hear you have encountered an issue.  Rest assured, issues that can arise from time to time are easy to solve. 

Please see our trouble shooting guide or email info@optitec.com.au for assistance.

ALL terrain mover product support

User guides and support information for the new All Terrain Mover is coming soon to our website! In the interim if you need any assistance setting up or operating your All Terrain Mover please email or call the team at Optitec.