This is a sign that the machine is not receiving power and we need to review the power source being used. 

Using power from your caravan
If you are connecting your Optimover to your caravan’s batteries via an Anderson Plug for the first time and not receiving power, it may be that your Anderson Plug is not fitted to supply two-way power.   That is, power can be received by this plug but not released.  You will need an electrician or caravan service provider to re-wire your plug for two-way power.  

If you are connecting your Optimover to your caravan’s batteries via an Anderson Plug that you have successfully drawn power from before; it may be that your batteries are not sufficiently charged or you may have blown a fuse.  The Optimover will draw up to 70Amps and we recommend a fuse line of 80 Amps or more on your van. 

Using power from a battery pack or jump starter kit
The Optimover is compatible with many battery packs or car jump starter kids.  Please ensure it is 12V and at least 80AH.  The team at Optitec use and recommend the Repco 1700A AGM Sealed Battery Pack

Check your connector leads
Long cables or connector leads (over 2m) can be less effective at transferring power from the battery in use to your Optimover.   Please attempt to use a shorter lead to identify if there is a power transfer issue. 

If you have reviewed all of the above and are still not obtaining the first beep from your machine we recommend ordering a new receiver.  

If you do not hear a second beep when turning on the remote control there may be a power issue within the remote control or a problem with the connection between the remote control and the receiver in your Optimover.

Try placing a new 9V Battery into the remote control.   Note, even if the red light appears when you are pressing the on button there may still be insufficient charge in the battery to turn on the OptiMover. 

If you are still not obtaining the second beep from your Optimover after reviewing the battery power in the remote, we recommend a new remote control and new receiver is fitted to your Optimover.  You can order a new remote & receiver here.

There may be two causes to this problem.

a) The machine is only getting a small amount of power and not enough to fully operate the machine at its capacity.  To ascertain if there is an issue with the power source, try connecting directly to a battery pack or jump starter kit that is at least 80ah and use a short connector leads (1-2m).   Or if running a cable more than 2m, ensure to use at least 6 B&S cable. 

b) If power and connector leads are reviewed and not a problem, then there may be a fault or deterioration in the relay of the receiver within your Optimover.    You can order a new receiver here.

We suggest first reviewing the position of your OptiMover’s pole.  Make sure the pole is wound down near the bottom and below the vertical key that facilitates the turning mechanism. The machine will not turn if it is wound above this key.

Next review if the wiring on the turning motor may have come loose.  You will need to remove the outer cover to check this. 

Lastly check whether the housing is broken on the turning gearbox (generally only an issue for OptiMovers over five years old).  There are two ways to check for this, first you can try and turn the pole with your hand, if the pole turns freely but the wheel doesn’t then the gearbox is broken. You can also check this by taking off the cover and checking for any cracks or broken pieces on the turning gearbox.

If you find there has been damage or break, you can order a new turning gearbox here.

This intermittent start / stop is likely being caused by a breakdown in the signal between your remote control and receiver within the OptiMover. 

Optitec has upgraded the OptiMover receivers to address this concern.   We recommend ordering a new remote control and receiver here.

This can be caused by a couple of things. 

Firstly, please make sure that you are being pointed and only pressing one button at a time. 

If this still occurs, it is a sign that the contacts in your remote control have deteriorated over time.  Optitec has introduced an upgraded remote control to address this concern.  You will also need to upgrade the receiver in the Optimover.

We recommend ordering a new remote control and receiver here.

The machine has built in overload, undervoltage and over temperature protection. 

Overload

This occurs is the machine is trying to do more than it is capable of doing, the van weight /incline/ surface combination is too much for the machine, it will turn itself off. 

Undervoltage

This occurs if the machine is not getting enough power to operate, this can be caused by using a battery that is not allowing enough output/ large enough or the cable is too long & thin and you are experiencing voltage drop. 

Overtemperature protection 

On some very hot days with long operation, this may kick in, please allow the machine to cool and then restart. 

If the problem is persistent or you believe it is occurring under normal operating conditions, please contact info@optitec.com.au

Unfortunately the control board in your Optimover will need replacing. Please order a new remote and receiver here.